a CX challenge is a CX opportunity

Last week I participated as one of the speakers at the 3rd Customer Experience Management Summit hosted by ACI in London. In my presentation, I mentioned some of the challenges that we are facing as individuals and organizations to offer a truly amazing Experience, not only to our Customers but to all stakeholders (Customers, Employees, Partners, Colleagues, Investors, Government, and Society) in this changing environment that surrounds us and lead us to 2020. It does not really Read more…